Complaints & Discipline

The Newfoundland and Labrador Occupational Therapy Board (NLOTB) is the professional regulatory organization for occupational therapists in Newfoundland and Labrador. As such, we have a responsibility to protect the public. Some of the most critical work NLOTB does is meeting its public protection mandate in the investigation of complaints.

If you have a concern related to the conduct of an occupational therapist or an occupational therapy intervention, you should contact the NLOTB at the contact information below.

Concerns can be brought forward in a variety of ways and may come forward from the client/patient or their families who believe they are not receiving appropriate care, from employers or colleagues of occupational therapists or from the Registrar of the Board. If you have a concern but are uncertain if you want to submit a formal complaint, you may contact the executive director for assistance.

Complaints need to be made in writing and must be signed by the individual bringing forth the issue. Formal complaints cannot be anonymous.  The complaint should include the following information:

• Your name and contact information (address, phone number, email, etc.)
• The name of the occupational therapist.
• Detailed description of the issue, including relevant dates
• Support documentation you wish to submit for consideration
• Details of any discussions with the occupational therapist about the concern

The following complaint form may be used to assist with submitting a complaint.  Written complaints and supporting documents may be forwarded via the contact information below.

Once the Board receives a written concern, the complainant will be contacted for more information or clarification as needed. The Complaint Review Process utilized by NLOTB is outlined in the Occupational Therapists Act (2005).

Contact Information